Substance | New Order

We offer a wide selection of vinyl records, including classic albums, new releases, limited editions, and special collections across various genres such as rock, pop, jazz, classical, electronic, and more. Whether you're looking for a rare find or the latest chart-toppers, we've got you covered.

Our vinyl records are available in various formats, including standard 12-inch LPs, 7-inch singles, and colored vinyl. Be sure to check the product details for specific format information before purchasing.

Yes! We ship globally. Whether you’re in the UAE or abroad, you can order your favorite vinyl records and have them delivered right to your door. Shipping fees may vary based on location.

Yes, we carry a selection of vinyl accessories, including turntables, record sleeves, cleaning kits, and storage solutions. Browse our Accessories section to find everything you need to keep your collection in top condition.

Ensure your turntable is set up on a stable, flat surface, and that the stylus (needle) is properly installed. The tracking force and anti-skate settings should be adjusted to match the manufacturer’s recommendations for your specific turntable and cartridge.

We take great care in packaging your orders, but in the rare event that your vinyl is damaged or defective, please contact our customer service team immediately. We'll assist you with returns, exchanges, or refunds as quickly as possible.

To maintain the quality of your vinyl records, we recommend storing them vertically in a cool, dry place, away from direct sunlight. Use a soft microfiber cloth to clean records and avoid touching the grooves. Regularly check for dust and debris to ensure the best sound quality.